SHARE YOUR EXPERIENCE OF
CARE AND SUPPORT - the BIG check in
The ‘Be Human’ movement will continue to keep a central record and bear witness for people's experiences of health and social care. We have updated the register to record the experiences of disabled people and people with long-term health conditions, their supporters and family members of drawing on health and social care.
We have set up the “Big Check In” with and led by people who draw on health and social care support, because we believe it is important to maintain an independent public record of how disabled people and those who require care and support experience accessing health and social care. It will be used to increase transparency and to influence and challenge future policy and practice.
By sharing your experiences and views you will help to protect people’s rights and lives.
We want to learn from people’s experiences, both good and bad, and to help or support where we can.
The BIG Check In survey will ask you about your views and experience about several areas of health and social care.
These areas are:
- Communication and Advice (level of contact, quality & timing from health & social care services)
- Information and Rights (information given and your rights met through health & social care services)
- Attitude of Staff (attitude of paid staff / professionals e.g. social worker, care co-ordinator, assessor)
- Assessment and Reviews (experience of your assessments and reviews with health & social care services)
- Flexibility and Change (communication about changes made to you support, flexibility for you to make changes to you support)
- Quality of Support (rate the quality of support received over the past year)
- Amount of Support (rate the level of support offered / received over the past year)
- Paying Charges / Top up’s / Contributions (are you asked to contribute / pay towards your support, how this affects you)
- Accessing Staff (your experience of recruiting & keeping your personal assistants/staff)
You will able to choose to answer all of the question areas or just select some of them to answer if you want to.
Register of decisions
A central register log will be filed in order to track and monitor live experiences.
Our aim is to:
1. To centrally and nationally record people’s experiences of health and social care support.
2. To identify what went well and what not so well.
3. Where appropriate and practical to intervene and help to improve experiences.
4. To learn from experiences and help develop best practice or highlight and unite people where there are significant issues.
5. To inform future strategy and policymakers locally and nationally.
Experiences shared...
Anne’s story – A story of how what effect processes have on results and outcomes – and if the process could shift what difference could be made.